TERMS & CONDITIONS

Last updated: 12 November 2026

At Starline Creative, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, browse our shop, purchase our digital products or communicate with us.
By using our website, you acknowledge that you have read this Privacy Policy.


Who We Are

This website and online shop are owned and operated by Starline Creative, a design studio based in Queensland, Australia.
Throughout this Privacy Policy, references to "Starline Creative", "we", "us" and "our" refer to Starline Creative.
Our website is located at: https://starlinecreative.co
For privacy-related enquiries, please contact us at: info@starlinecreative.co


Information We Collect

We may collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you visit our website.
Depending on how you interact with our website and shop, this information may include:
Personal and Contact Information
- Your name
- Email address
- Billing address
- Business name
- Any information you provide when contacting us or submitting an enquiry

Purchase and Transaction Information
- Products purchased
- Order details and purchase history
- Billing information
- Payment confirmation and transaction details

Payment card information is processed through third-party payment providers. We do not intentionally collect or store your full credit card details.
Technical and Website Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Operating system
- Pages visited and time spent on our website
- Referring websites and links
- Website interactions and browsing activity

This information helps us understand how visitors use our website and improve their experience.


How We Collect Your Information

We collect information in several ways, including when you:
- Browse our website or online shop.
- Purchase a website template or digital product.
- Subscribe to our email newsletter or marketing communications.
- Submit a contact form or send us an email.
- Interact with our website through cookies and analytics technologies.
- Engage with our content through social media platforms.

We may also receive certain information from third-party providers involved in processing payments, delivering digital products and supporting our website.


How We Use Your Information

We collect and use your personal information for legitimate business purposes, including:
- Processing and fulfilling your purchases.
- Providing access to purchased templates and digital products.
- Sending order confirmations, receipts and download instructions.
- Responding to customer enquiries and providing customer support.
- Communicating important product updates or changes.
- Sending marketing emails where you have subscribed or where otherwise permitted by law.
- Improving our website, products and customer experience.
- Understanding website traffic and marketing performance.
- Preventing fraudulent transactions and protecting our business.
- Meeting our legal, accounting and regulatory obligations.

We will not use your personal information for purposes that are incompatible with the purposes outlined in this policy, unless permitted or required by law.


Third-Party Services

To operate our website and online shop, we use third-party platforms and service providers.
These providers may collect, process or store certain personal information on our behalf in accordance with their own privacy policies.
Our third-party providers may include:
Payhip :Our online shop is powered by Payhip, which facilitates the sale and delivery of our digital products. When you make a purchase, Payhip may collect and process information such as your name, email address, billing details and order information.
Payment Providers: Payments may be processed through third-party payment providers, such as Stripe or PayPal, depending on the payment method selected at checkout. These providers handle payment information in accordance with their own privacy and security policies.
Showit: Our website templates are designed for use with Showit. If you purchase a Showit template, you will need to use Showit's platform to customise and publish your website. Any information you provide directly to Showit is governed by Showit's own privacy policy.
Website Analytics and Marketing: We may use third-party analytics and marketing tools, such as Google Analytics, Google Ads and Pinterest, to understand website traffic, measure marketing performance and improve our advertising.
These services may use cookies, pixels or similar technologies to collect information about your interactions with our website.
Email and Communication Platforms: We may use third-party email or communication platforms to manage customer enquiries, deliver communications and distribute marketing emails.
We encourage you to review the privacy policies of these providers to understand how they handle your personal information.


Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality, understand visitor behaviour and support our marketing activities.
Cookies are small data files stored on your device when you visit a website.
They may be used to:
- Remember your preferences.
- Understand how visitors navigate our website.
- Measure website traffic and performance.
- Track advertising effectiveness.
- Deliver more relevant advertising.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of our website function.
Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.


How We Share Your Information

We do not sell your personal information to third parties.
We may share your information with trusted service providers where reasonably necessary to operate our business, process transactions, deliver products, provide customer support or conduct marketing activities.
We may also disclose personal information where:
- Required or authorised by law.
- Necessary to protect our legal rights or prevent fraud.
- Necessary in connection with a business sale, restructure or transfer.
We take reasonable steps to ensure that third-party providers handle personal information appropriately.


International Data Transfers

As we work with customers and service providers around the world, your personal information may be stored or processed outside Australia.
Depending on the services used, this may include countries such as the United States and other countries where our third-party providers operate.
These countries may have privacy laws that differ from those in Australia.
Where applicable, we take reasonable steps to ensure that personal information disclosed to overseas recipients is handled in accordance with relevant privacy obligations.


Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We use reputable third-party platforms and service providers to support our website, shop and business operations.
However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted over the internet.
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, meet legal obligations, resolve disputes and maintain appropriate business records.


Your Privacy Rights

Depending on your location and the privacy laws that apply, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Withdraw consent to marketing communications.
- Object to or restrict certain uses of your personal information.
- Lodge a complaint about how your information has been handled.

To make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before processing your request.
If you are located in Australia and believe we have mishandled your personal information, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au/


Email Marketing

If you subscribe to our mailing list, we may send you updates, resources, product announcements, special offers and other marketing communications.
You can unsubscribe at any time by clicking the unsubscribe link included in our emails.
Please note that even if you unsubscribe from marketing communications, we may still send you essential transactional emails relating to your purchases, including receipts, order confirmations and product delivery information.


Third-Party Websites

Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security or content of external websites.
If you click through to another website, we recommend reviewing its privacy policy before providing any personal information.


Children's Privacy

Our website and products are intended for business owners, professionals and individuals aged 18 and over.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child in circumstances where it should not have been, we will take reasonable steps to address the matter.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, third-party services or applicable legal requirements.
Any updates will be published on this page, with the revised date displayed at the top.
We encourage you to review this page periodically.


Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or wish to make a privacy-related request, please contact:
Starline Creative  
Queensland, Australia  
Email: info@starlincreative.co
Website: https://starlinecreative.co
We appreciate your trust in Starline Creative and are committed to handling your information responsibly.